FAQs

ABOUT IIATHENA JEWELRY

Do you have any store I can visit?
Currently not yet, in order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff).

How can I contact your company if I have any questions?
You can email us via service@iiathena.com. If you view our products through our Facebook Page, you can message us on our page directly.

PRODUCTS
Are the stones real diamonds?
Stones we use for our jewelry are lab-created moissanites. Moissanite outshines diamonds in terms of brilliance, fire, and luster, has been identified by the Gemological Institute of America as possessing the highest refractive index among all gems. These are the characteristics that determine the beauty of a gem, making Moissanite the most gorgeous gemstone in the world.

What materials are your products made from?
Most of our products are made of 925 sterling silver. Silver is a precious metal, like gold and platinum. iiAthena Jewelry uses a premium anti-tarnish sterling silver for all silver products. Sterling silver jewelry is stamped with 925 to indicate the metal type.

Will this jewelry turn my skin green?
No, our jewelry won't turn your skin green. Jewelry that turns your skin green is made of copper. Our jewelry is made of 925 sterling silver, and the quality has been verified by International Institution SGS.

Can I take a shower with this without fading? does It change color?
Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.

How can I choose the right size?
Please check the details of our Ring Sizing page.

Will I receive the item exactly like the pictures shown on your website?
When you choose a ring on iiAthena Jewelry, you will see an image of your item. This image is intended to give you an idea as to what your item will look like. Though we do our best to provide an accurate representation of the actual item, there may some differences (e.g. with respect to stone colors and size). Please ensure to review the item details which outline stone shapes and sizes.

ORDERS

When will I receive my order?
Delivery Time= Processing Time + Shipping Time. The estimated processing time is listed on the product page, some popular styles can be shipped out in 1-3 working days, while engraved or custom orders may take up to 10-15 working days. Shipping -time depends on the shipping method you selected. Standard Shipping usually takes about 7-15 working days, Express Shipping usually takes about 4-7 working days.

How do I make changes after my order has been placed?
If you want to change/modify order information (like color, size, billing address, shipping address, shipping method), please contact us immediately. We can only change/modify your order before shipment. If it's after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.

Why I didn’t get an email about my order being shipped?
Once you placed the order, we started processing your jewelry. The estimated processing time is listed on the product page. This processing time does not include shipping time. We will inform you with an email after shipment. If you can't find an email fifteen days after you’ve placed the order, please feel free to contact us.

How do I change the currency?
At the top of our website you will see a currency widget where you can change the currency to one of the following: USD,CAD,EUR,GBP, AUD

 

PAYMENT

What payment method do you accept?
We accept PayPal Express, PayPal Credit, PayPal Pay Later and all major credit cards.

Is it safe to use my credit card on your website?
Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.

Why was my payment declined?
If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card in 24 hours or payment method. If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.

How do you secure my payment information?
We take security very seriously and do not process any of your payment information ourselves. All payment related matters on iiAthena are handled by PayPal and credit card company.

 

DELIVERY
How long does delivery normally take?
Delivery Time= Processing Time + Shipping Time. The estimated processing time is listed on the product page. Some popular styles can be shipped out in 1-3 working days, while engraved or custom orders may take up to 10-15 working days. Shipping -time depends on the shipping method you selected. Standard Shipping usually takes about 7-15 working days, Express Shipping usually takes about 4-7 working days.

How can I track my order?
Once your order is shipped, you will receive an email with tracking number. You can track order at Track My Order page.

Why hasn’t my shipping information been updated?
Sometimes it takes the information some time to update. If your shipment is from our international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches a shipping station. Sometimes the shipping company has not updated the package information. We will try to update that info for you or you can submit a ticket for more help.

Will I have to pay customs duties, taxes or other fees?
You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself.

Why my package shows delivered but I have not received my package?Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first. If you cannot find it, check for your package with the shipping company then. Remember to bring your ID! If you still cannot find your package either, please do not hesitate to contact us.

 

RETURN & REFUND

How to return an order?
Please e-mail us at service@iiathenajewelry.com and let us know your order number. Our customer service representatives determine eligibility for refunds and exchanges and then a "Return & Exchange" authorization will be sent to you.

If I don’t satisfied with your products, can I return it?
Of course. We offer a 60-day return policy if you are not satisfied with your order. Your may check the details of our 60-day return policy.

What should I do if my order over your 60 days return policy?
If your order already over our 60 days return policy, we can only issue exchange for you. If the items damaged or has any other problems, we will also resolve it because you still have one year warranty. For more details about our one year warranty, please view our One Year Warranty page